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Email problem
Question asked by Debbie day - January 10 at 7:49 AM
Unanswered
Saving invoice as PDF when I am attaching to mail to send to customer 
text is blank only the outline of invoice visible ? 
They only started 2 days ago 
any suggestions please 
running windows 10 
Thank you 

3 Replies

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SliQTools Support Replied
January 11 at 11:12 AM
Employee Post
Hi, 
On which type of device is the customer viewing the PDF? If it is an iPhone or iPad, the latest iOS 10 update seems to have problems with PDF support. Can you ask your customer to download and install Adobe Acrobat Reader from the apple store to view the invoice? We have reported the issue to Apple and are investigating a workaround.
Sue
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Steve Wallace Replied
January 13 at 10:32 AM
Hello, I have the same problem with viewing on iphone !
PC and ipad is fine. Have downloaded Adobe Acrobat Reader onto iphone already - no difference, just invoice outline showing ??  
0
SliQTools Support Replied
January 15 at 4:01 AM
Employee Post
Hi, by default, even after loading Adobe Acrobat onto the iPhone, PDFs in emails aren't automatically opened in Adobe. However, a button is show at the bottom left of the PDF that allows the PDF to be sent to Adobe where it will show correctly.

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